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Refunds and Returns

We want you to have a very satisfying experience with us. So we put our best effort to provide you with the quality products for your and your precious furry friend.

In case if you are not satisfied with your purchase, we will refund you in full within 30 days.

Please take a moment to do the below for your full refund.

1. Contact us by email at support@idealpaws.com or our contact us page. Please provide us with your order number and reason for your refund request .

2. You will be emailed within 24-72 hours.
3. Once your return is processed, please allow 24-72 hours for your bank to credit the refund back onto your payment method.

We will be grateful if you can send us your feedback on our products, our customer service and website performance to serve you and your furry friend better next time.